Commercial
Refrigeration services
At Arcus FM, we are the leading experts in commercial refrigeration, offering comprehensive services to ensure your refrigeration systems operate smoothly and efficiently. Our team of F-Gas registered refrigeration engineers is always ready to support your maintenance and repair needs with unparalleled expertise and commitment.
We understand that commercial refrigeration needs vary significantly across different sectors. Each asset has unique maintenance requirements, and our services are designed to meet these specific needs. Our National Training Centre in Stevenage produces industry-leading experts equipped to support and enhance the performance of your refrigeration assets.
We specialise in refrigeration maintenance, servicing over 1,000 sites nationwide. Our technical mobile workforce is trained to operate across various environments. Our delivery function appreciates the specific systems, workflow processes, and knowledge required to deliver effectively in each unique environment.
With 1,000 engineers nationwide, Arcus is equipped to handle high streets, retail parks, warehousing, depots, logistics, and more. Our engineers are organised by skillset, using a zonal approach to ensure effective delivery, supervision, and management across divisions such as Refrigeration, M&E, Building Fabric, and Specialist Services.
Building our solution
on solid foundations
Our operational methodology is built on five key foundations:
1. Scale: Our national presence ensures extensive local coverage. We subcontract only when operational and commercial value justifies it, maintaining maximum control over craftsmanship quality.
2. Bundling: Our systems allow us to bundle reactive tasks with upcoming planned works, enhancing productivity and cost efficiency.
3. Dynamic scheduling: Our systems allow our scheduling team to minimise travel and deploy the nearest qualified engineers, ensuring optimal productivity and efficiency.
4. 24/7/365 support: Our engineering and back-office teams are available year-round. All out-of-hours requests are managed from our Redditch contact centre, ensuring seamless coordination with our scheduling and engineering resources.
5. Technology led: We utilise the latest technology in facilities management, including our proprietary Helix monitoring system, to improve productivity, provide real-time reporting, and deliver superior service.
Regular maintenance is crucial for the longevity and performance of your refrigeration systems. Our Planned Preventative Maintenance (PPM) services include thorough inspections, preventive care, and performance optimisations tailored to your specific needs. Our PPM regime has led to a 40% reduction in refrigerant usage over the last three years due to stringent gas usage management processes.
Our engineers are trained to handle any issue, ensuring swift and effective repair services to minimise downtime and keep your systems operational. In the past year, we have suspended and reinstated 4,000 assets for various needs, with this number increasing to 14,000 due to Covid-19.
Arcus handles refrigeration system installations, including CO2 and HVAC installations. Our in-house Project Team manages small-scale projects, while we collaborate with trusted partners for larger projects, ensuring tailored solutions and optimal performance.
Additional
Refrigeration
In addition to monitoring, maintenance, repairs, case cleaning, and water leak solutions, Arcus offers a comprehensive range of refrigeration services, including:
Installation and commissioning: While not a core service, we can undertake the installation and commissioning of new refrigeration equipment refrigeration systems if required.
Decommissioning and disposal: Safe and environmentally responsible disposal of old or obsolete refrigeration equipment.
Energy efficiency audits: Conducting audits to identify opportunities for energy savings and efficiency improvements.
Parts and spares management: Managing a wide range of spare parts for quick replacements and minimal downtime.
Product type changes: Facilitating 3,200 product type changes annually, reducing the need for on-site adjustments.
Parts and spares management: Managing a wide range of spare parts for quick replacements and minimal downtime.
Product type changes: Facilitating 3,200 product type changes annually, reducing the need for on-site adjustments.
We continuously strive to improve our services, ensuring quicker response times, minimising downtime, and reducing carbon emissions. Our approach has resulted in significant efficiency improvements, contributing to a 99.5% in-house service delivery rate and 11.3 MW of flexible energy trading via global command.
Comprehensive support around the clock
Our Refrigeration Bureau, staffed by technical specialists, supports our engineers and collaborates with our 24/7, 365 Helpdesk. This integrated approach guarantees that our customers have peace of mind, knowing expert support is always available.
We believe in transparency and collaboration with our customers. We provide detailed documentation and reporting on all maintenance activities, including updated asset registers, maintenance visit details, key performance indicators, and improvement recommendations. Regular audits and service reviews help us continuously enhance our services.
Expertise and training at our
National Training Centre
We employ refrigeration engineers and F-Gas qualified HVAC engineers to complete planned and reactive maintenance. Continuous training at our National Training Centre ensures our engineers stay updated with the latest industry advancements, emerging technologies, and best practices.
Innovation and
Technology
Innovation is integral to our service delivery. We leverage data analytics, IoT sensors, and predictive algorithms to anticipate potential failures, allowing for proactive maintenance. We are committed to reducing our environmental footprint through optimised route planning, energy-efficient equipment, and sustainable practices.
Over the past five years, Arcus has aligned its service delivery model with changing customer needs, supporting their journey to net-zero. Our SMaRT Hub remotely monitors refrigeration systems, predicting potential breakdowns and implementing HVAC Drift strategies to optimise energy usage and reduce costs.
Support with
your estate
To find out more about Arcus, and to discuss your specific requirements, please get in touch with our team who’ll be happy to help.
Tell us your needs
M&E
Our commercial mechanical and electrical engineers are customer focused and work efficiently. With our planned preventative schedules, we work to ensure that customers can focus on what they do best and leave the rest to us.
Refrigeration
As commercial and industrial refrigeration experts, our F-Gas registered refrigeration engineers are on hand to support your refrigeration maintenance and repair needs.
Building Fabric
Arcus’s building fabric services supports our customer in keeping their premises functional whilst providing a safe and aesthetically pleasing working environment.
Shutters, Gates, and Auto-Doors
Security is a top priority for all commercial estates and the first line of defence is ensuring your shutters, gates, and auto-doors are performing efficiently.
Drainage
At Arcus, we put health and safety first and understand the risks that drainage issues can have on your business.
Cleaning
Arcus’s cleaning services is one of our largest and most sought after self-delivered services. Our dedicated team of BICSc trained commercial cleaners provide our customers with clean, safe, and hygienic working environments.
Grounds Keeping
As part of Arcus’s full facilities management service, we work closely with our partners to provide nationwide ground maintenance and commercial landscaping services to the outside of your estates.
Winter Maintenance
Arcus’ Winter Maintenance services, we provide commercial winter gritting and commercial snow clearance services to keep the areas around your estate safe.
Technology
At Arcus, we are a technology driven facilities management company that uses in-house developed technology to support our range of services that is delivered by our team of experts known as the SMaRT (Smarter Maintenance and Realtime Technology) Hub
Helpdesk
At Arcus, we’re here when you need us most. Our Helpdesk team is available 24 hours a day, seven days a week, 365 days a year.
Arcus Projects
Arcus Projects is a service that allows for a completely bespoke and integrated approach that delivers projects in a wide range of sectors.
Building Management Systems (BMS)
Arcus building management bureau manage the optimal performance of your building systems. Our technology experts provide our clients and their customers with a comfortable and safe working environment.
Learn more about BMS