The Midcounties Co-operative partners with Arcus FM to deliver best-in-class FM services
The Midcounties Co-operative has awarded an initial three-year contract to Arcus Facilities Management to deliver a full range of integrated facilities management (FM) services across all its trading locations and offices including Co-op Food stores, Your Co-op Travel branches and Your Co-op Childcare nurseries, predominantly in the West Midlands, Oxfordshire, Gloucestershire and Wiltshire.
The partnership is a first of its kind for The Midcounties Co-operative and represents a watershed moment as they embark on a new FM strategy that aims to deliver a seamless service, greater value and a best-in-class retail estate for their Society members.
The contract sees Arcus FM deliver a wide range of services, including maintenance across refrigeration, heating, ventilation, air conditioning, mechanical & electrical, lighting and building fabric.
These bundled services will all be underpinned by Arcus 24/7/365 UK-based Helpdesk team and integrated software solutions.
Ben Sampson
Head of Facilities Management
“Everything we do as a Society is aimed at providing the best service possible for our colleagues, members and customers in the communities we operate in. With Arcus, we have found a partner that shares those values and can help us deliver an outstanding service through their impressive facilities management pedigree.
“Our strategy is focused on finding efficient and technology-led solutions, and Arcus’ suite of technology and the integrated way their solutions are delivered, along-side their on-site maintenance and strong pedigree in both food and high-street retail, will really support us to deliver against our goals and objectives over the next three years.
Stephen Saunders
Chief Operating Officer
“We’re thrilled to be given the opportunity to support The Midcounties Co-operative in realising their FM strategy. Their requirements are well aligned with our strengths: we have one of the largest and multi-skilled mobile delivery fleets in the country, enabling us to self-deliver and ensure high first-time-fix rates on what they need.
“We see them as a partner for the long-term, and look forward to not only fully integrating our technology solutions with The Midcounties Co-operative, but innovating further to drive down cost, carbon and energy usage across their estate.”
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