Inside Arcus with Jamie Middleton

At Arcus, we are dedicated to excellence in Mobile Delivery, ensuring that our policies and procedures meet and exceed customer expectations. We focus on aligning our operations with customer needs, safeguarding our people, and minimising our environmental impact. By continuously refining our processes and embracing sustainable practices, we strive to deliver exceptional service while upholding the highest standards of safety and efficiency. Jamie Middleton, Project Delivery Manager, plays a crucial role in steering these efforts and discusses how we ensure that our Mobile Delivery division remains at the forefront of industry best practices.

We’re pleased to note a 98.5% compliance rate for tools across Mobile Delivery.

In a previous role, I managed multiple custody areas in a large region, gaining extensive experience as a Major Incident Investigator, NEBOSH Qualified H&S Manager, ISO trained Quality Manager, Qualified Fire Risk Assessor, and Lean Management Continuous Improvement professional. This background has provided me with valuable insights into quality and safety standards, which align well with Arcus’s high standards.

Team collaboration is vital in my role, and input from all stakeholders at various levels is crucial for improving our business, delivering excellent service, and ensuring the safety of our colleagues and contractors. Although much of my work is behind the scenes, it often addresses feedback from customers. We take all feedback seriously—both positive and negative—as it helps us refine our solutions and make informed decisions to meet customer expectations.

To build and maintain trust with customers, I am committed to being open and honest. By keeping customers updated on our improvements, we reinforce and sustain their trust. Understanding each customer’s unique vision and needs from the outset is essential. We develop policies and procedures at the start of contracts and continuously review them based on customer feedback.

At Arcus, we are dedicated to sustainability, striving to reduce waste and minimise our environmental impact. We regularly assess our practices to decrease our footprint, avoid over-processing, cut mileage, and use sustainable products. Collaborating closely with suppliers helps us source environmentally friendly materials while ensuring safety for our field colleagues. I look forward to continuing our efforts to implement robust policies that reduce our environmental impact and ensure our people return home safely each day.