Five questions with Stephen Saunders
Five Questions with Stephen Saunders offers a behind-the-scenes look at how Arcus delivers exceptional facilities management services. Our Chief Operating Officer shares how we combine expertise, innovative technology, and a commitment to sustainability to keep critical systems running smoothly and meet our customers’ unique needs. Discover how Arcus continues to evolve and deliver value.
FIVE QUESTIONS WITH
STEPHEN SAUNDERS
Why do customers trust Arcus for critical services?
Customers trust Arcus because we consistently deliver high-quality services around the clock. Our skilled teams, proactive approach, and ability to respond quickly ensure their critical systems stay operational. Strong relationships and transparent communication give customers confidence in our reliability.
What do you think differentiates Arcus’s mobile operations from others in industry?
Arcus stands out with a highly skilled, multi-disciplined mobile workforce, supported by advanced scheduling technology. Our zonal structure ensures rapid response times, while our engineers’ expertise across multiple disciplines allows us to resolve issues efficiently and minimise disruption.
How does Arcus tailor services to customer needs?
Arcus works closely with customers to understand their unique requirements and create bespoke solutions. Regular collaboration ensures our services adapt to their changing needs, whether through flexible maintenance plans or tailored project delivery, always aiming to add value.
How does Arcus use technology to support service delivery?
Arcus combines advanced tools like Helix with insights from the SMaRT Hub—a dedicated team focused on using technology to enhance efficiency. Together, they provide real-time data, anticipate issues, and optimise service delivery, reducing downtime for our customers.
How does Arcus support customers’ sustainability goals?
Arcus supports customers’ sustainability goals through initiatives such as fleet electrification, waste reduction, and resource-efficient practices. By aligning our Net Zero Pathway with customer objectives, we collaboratively reduce emissions and contribute to a more sustainable future.
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