Five Questions with Darren Milne

At Arcus, we’re committed to delivering exceptional service and maintaining strong customer relationships.

Darren Milne, our Account Director, provides a behind-the-scenes look at his role and the strategies that drive our success. From customising services to meet diverse customer needs to staying ahead of industry trends and ensuring high standards through rigorous training. Darren offers an inside perspective on how we achieve excellence. Discover how Darren’s expertise and dedication contribute to our continued growth and outstanding service delivery.

How do you customise services for different customers?

Tailoring services to adapt to different customer demands and needs is paramount in today’s competitive business landscape. By understanding and responding to the unique preferences and requirements of customers, we can enhance customer satisfaction, loyalty, and retention. Customising services allows us to create personalised experiences that resonate with individual customers’ needs, leading to increased engagement and brand advocacy. Adapting services to meet customer demands demonstrates a commitment to customer-centricity and a willingness to evolve with changing market trends. Ultimately, by tailoring services to align with our customers’ needs, Arcus can differentiate itself from competitors, drive customer loyalty, and foster long-term relationships that are mutually beneficial.

How does our service impact customer operations and well-being?

Arcus soft services play a crucial role in impacting our customers’ operations and well-being in various ways. Firstly, a clean and hygienic environment is essential for maintaining the health and safety of customers. Regular cleaning and sanitation help prevent the spread of germs and bacteria, reducing the risk of illness and promoting overall well-being. In commercial settings, such as offices and retail stores, a clean environment can also enhance the professional image of the business and create a positive impression on customers. Additionally, a well-maintained and organised space can improve productivity and efficiency in customer operations by providing a conducive work environment. Maintaining high standards of cleanliness allows customers to focus on their core operations without worrying about the cleanliness of their premises. Overall, Arcus FM plays a vital role in enhancing customer satisfaction, health, and well-being through our services.

What strategies keep us ahead of industry trends?

We deploy several different strategies in soft services to stay ahead of industry trends, which ultimately lead to a safer business and enhance service quality and customer satisfaction. Prioritising training and development, adopting green cleaning practices and products, the smart use of technology, the ability to customise cleaning solutions for our customers, and proactive communication all allow us to keep abreast of industry trends, regulations, and best practices. Proactively communicating these updates to our customers demonstrates Arcus FM’s expertise and commitment to staying ahead of the curve. By being a trusted advisor to customers and offering insights on emerging trends, Arcus is a leader in the commercial cleaning industry, delivering value-added services that address specific challenges and deliver exceptional results.

What training keeps your team’s standards high?

In soft services, our frontline training starts with Arcus Smart Clean. This empowers our operations teams, who are trained to an exceptional standard that exceeds the British Institute of Cleaning Science (BICSc). We deliver our Core Cleaning Standards programme to all new colleagues within their first 14 days of joining the business. This entry-level cleaning programme imparts the skills and techniques frontline colleagues need to deliver outstanding cleaning results for our customers. This is one of the many reasons Arcus FM Soft Services has a formidable reputation for delivering quality services and value for money, setting us apart from our competitors.